70 Washington square south, New york, United states
At [Store Name], we ship trade show displays and accessories to customers in supported international destinations. This policy explains how shipping charges, delivery estimates, and tracking work.
We aim to ship eligible orders within 36–48 hours after payment and, for custom products, final artwork approval. Custom printing, graphic design, product availability, and order changes may require additional production time.
If your order requires an artwork proof, production time begins after you approve the final proof. We will contact you if your order needs more time than expected.
Orders may be shipped through FedEx, UPS, DHL, EMS, TNT, or another suitable carrier, depending on the destination and package. Available shipping options will be shown at checkout where applicable.
Delivery typically takes 5–7 business days after shipment, but this is an estimate. Production time is separate from shipping time. Delivery may take longer because of the destination, customs processing, holidays, weather, or carrier delays.
Business days are Monday through Friday, excluding public holidays. We cannot guarantee delivery on a particular date unless we have expressly confirmed it with you in writing.
Shipping charges are calculated at checkout based on your delivery address and the items in your order.
Free shipping is available on eligible orders over $299 when the offer appears at checkout. Any applicable import duties, taxes, or customs clearance fees are separate from shipping charges and remain the customer’s responsibility.
International shipments may be subject to duties, taxes, and customs clearance fees imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated at checkout. The recipient is responsible for paying them to the carrier or relevant authority.
Customs processing times vary and may affect the delivery date. Please check your local import requirements before ordering.
Please provide a complete and accurate shipping address at checkout. We do not ship to PO Boxes.
If you need to change your address, contact us through our [Contact Us page link] as soon as possible. Once an order has shipped, a change may no longer be possible. Any carrier fee caused by an incorrect address or a requested reroute may be payable by the customer.
When your order ships, we will send a shipping confirmation with the carrier and tracking number. Tracking information may take up to 24 hours to appear on the carrier’s website after the shipment notification is sent.
If your tracking has not updated or your package has not arrived within the estimated delivery window, contact us through our [Contact Us page link] with your order number. We will help check the shipment with the carrier.
If an item arrives damaged or there is an issue with a custom printed product, please contact us promptly. The process and reporting periods for claims are explained in our Return & Refund Policy.
For questions about shipping or your order, contact us through our [Contact Us page link] and include your order number.